Return & Refund Policy – My Closet Essentials
At My Closet Essentials, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below for details on eligibility, process, and refunds.
Return Eligibility
Items must be returned within 30 days of the delivery date.
Products must be unused, in original packaging, and in resalable condition.
Returns on custom, clearance, or final sale items are not accepted.
A receipt or proof of purchase is required for all returns.
How to Initiate a Return
Contact Us: Email our customer support team at admin@myclosetessentials.com with your order details and reason for return.
Return Authorization: Once approved, we will provide you with a Return Authorization Number (RMA) and return instructions.
Ship Your Return: Securely pack the item(s) and send them to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Inspection & Refund: Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
Refunds & Processing Time
Refunds will be issued to the original payment method (credit card, PayPal, etc.).
Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
If your return is approved, you will receive an email confirmation of the refund.
Exchanges
If you need a different item, please return the original product and place a new order.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange for a replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
Clearance or final sale items
Custom or special-order products
Installed or used items
For further assistance, please reach out to our customer support team at admin@myclosetessentials.com. We’re here to help! 📦✨